Terms of service

Last updated: March 15, 2026

GENERAL INFORMATION

Welcome to Tuluna.

This website and online store are operated by PRISTARA LLC under the Tuluna brand. Throughout these Terms of Service, the terms “we”, “us”, “our”, and “Tuluna” refer to PRISTARA LLC operating under the Tuluna brand.

Our store is hosted on Shopify, which enables us to provide our products and services to you.

These Terms of Service (“Terms”) govern your access to and use of our website, products, services, content, tools, and features (collectively, the “Services”).

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use our Services.

 

 

SECTION 1 — ACCOUNT AND ACCESS

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or that you have provided consent for your minor dependents to use the Services under your supervision.

You may be required to provide certain information including:

  • billing information,

  • shipping information,

  • payment information,

  • email address,

  • and other account details.

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

Accounts may not be transferred, assigned, sold, or licensed to another person.

 

 

SECTION 2 — PRODUCTS

We make reasonable efforts to display product descriptions, colors, images, and specifications accurately.

However:

  • actual colors may vary depending on device settings,

  • slight differences in appearance may occur,

  • and we do not guarantee that products will appear exactly as displayed on your screen.

All product descriptions, pricing, availability, and specifications may be modified at any time without notice.

We reserve the right to discontinue products or limit quantities at our sole discretion.

 

 

SECTION 3 — ORDERS

Placing an order constitutes an offer to purchase.

PRISTARA LLC reserves the right to accept, reject, cancel, or limit any order at our sole discretion.

Orders are not considered accepted until payment has been successfully processed and order confirmation has been issued.

We reserve the right to:

  • refuse suspicious orders,

  • limit quantities,

  • prevent reseller activity,

  • or cancel orders affected by pricing errors or suspected fraud.

If we modify or cancel an order, we may attempt to notify you using the contact information provided during checkout.

Returns and refunds are governed by our Refund Policy.

 

 

SECTION 4 — PRICING AND BILLING

Prices displayed on our website are subject to change without notice.

Unless otherwise stated:

  • prices do not include taxes,

  • customs duties,

  • import fees,

  • or shipping charges.

You are responsible for all applicable taxes, duties, fees, and import charges required by your country or jurisdiction.

You agree to provide accurate payment and billing information for all purchases.

By submitting payment information, you represent that:

  • you are authorized to use the payment method,

  • the payment information is accurate,

  • and you authorize us to charge the applicable amounts.

 

 

SECTION 5 — SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • carriers,

  • customs processing,

  • weather,

  • force majeure events,

  • or circumstances beyond our reasonable control.

Risk of loss and title transfer to you upon delivery of the order to the shipping carrier.

 

 

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Services, including:

  • trademarks,

  • logos,

  • product names,

  • text,

  • graphics,

  • images,

  • videos,

  • designs,

  • and website content,

is owned by or licensed to PRISTARA LLC and protected under applicable intellectual property laws.

Tuluna and related branding elements are trademarks owned by PRISTARA LLC.

You may not reproduce, copy, modify, distribute, exploit, or use any content without prior written authorization.

 

 

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control.

These tools are provided “as is” and “as available” without warranties of any kind.

Your use of third-party tools is entirely at your own risk.

 

 

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

We are not responsible for:

  • third-party content,

  • products,

  • services,

  • or privacy practices.

Accessing third-party websites is at your own risk.

 

 

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our store operates using Shopify technology.

However, all purchases, transactions, customer relationships, and contractual obligations are solely between you and PRISTARA LLC.

Shopify is not responsible for:

  • products sold through this store,

  • customer disputes,

  • refunds,

  • shipping,

  • or any damages arising from transactions with PRISTARA LLC.

 

 

SECTION 10 — PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be processed by Shopify according to its own privacy policies.

For more information, please review:

 

 

SECTION 11 — USER COMMENTS AND SUBMISSIONS

If you submit reviews, feedback, suggestions, comments, or other materials, you grant us a worldwide, perpetual, royalty-free license to use, reproduce, publish, modify, and display such content.

You agree that your submissions:

  • do not violate laws or third-party rights,

  • are not misleading, defamatory, abusive, or unlawful,

  • and do not contain malware or harmful code.

We reserve the right to remove any content at our discretion.

 

 

SECTION 12 — ERRORS AND INACCURACIES

We reserve the right to correct any:

  • typographical errors,

  • inaccuracies,

  • omissions,

  • pricing mistakes,

  • or product information errors,

without prior notice, including after an order has been submitted.

 

 

SECTION 13 — PROHIBITED USES

You may not use the Services:

  • for unlawful purposes,

  • to violate laws or regulations,

  • to infringe intellectual property rights,

  • to distribute malware,

  • to conduct fraudulent activity,

  • to scrape or harvest data,

  • to send spam,

  • or to interfere with website security or operation.

We reserve the right to suspend or terminate access for violations of these Terms.

 

 

SECTION 14 — AUTOMATED AGENTS

You may not use bots, scraping tools, AI agents, automated systems, or similar technologies to access or interact with the Services in violation of these Terms.

We reserve the right to block or restrict automated access at our discretion.

 

 

SECTION 15 — TERMINATION

We may suspend or terminate access to the Services at any time without prior notice if we believe you violated these Terms.

Termination does not affect obligations or liabilities accrued prior to termination.

 

 

SECTION 16 — DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

PRISTARA LLC DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING:

  • MERCHANTABILITY,

  • FITNESS FOR A PARTICULAR PURPOSE,

  • DURABILITY,

  • TITLE,

  • AND NON-INFRINGEMENT.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

 

 

SECTION 17 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRISTARA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

  • YOUR USE OF THE SERVICES,

  • PRODUCTS PURCHASED,

  • SHIPPING DELAYS,

  • WEBSITE INTERRUPTIONS,

  • OR THIRD-PARTY SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow limitations of liability, so portions of this section may not apply to you.

 

 

SECTION 18 — INDEMNIFICATION

You agree to indemnify and hold harmless:

  • PRISTARA LLC,

  • its affiliates,

  • employees,

  • contractors,

  • partners,

  • and service providers,

from any claims, damages, liabilities, costs, or expenses arising from:

  • your violation of these Terms,

  • misuse of the Services,

  • or violation of laws or third-party rights.

 

 

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

 

 

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with our policies published on the website, constitute the entire agreement between you and PRISTARA LLC regarding the Services.

 

 

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights under these Terms without our written consent.

We may assign these Terms without restriction.

 

 

SECTION 22 — GOVERNING LAW

These Terms shall be governed and interpreted under the laws of the State of New Mexico, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in New Mexico, United States.

 

 

SECTION 23 — CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Updated versions will be posted on this page with a revised “Last updated” date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

 

 

SECTION 24 — CONTACT INFORMATION

Questions about these Terms should be sent to:

PRISTARA LLC

Brand:
 Tuluna

Email:

Business Address:
 500 4th St NW, Suite 102 #2328
 Albuquerque, NM 87102
 United States